At Truth Peptides, we are committed to ensuring that your research peptides are delivered safely, securely, and in a timely manner. This Shipping Policy outlines how we process, handle, and deliver orders, along with important information for customers to ensure smooth and reliable shipping.
Order Processing
All orders are processed once payment has been successfully completed. Orders are typically reviewed within 1–2 business days to confirm accuracy and availability. After verification, your order is carefully prepared for shipment to maintain the integrity and stability of the research peptides.
Packaging and Handling
Truth Peptides ensures that all products are packaged with the highest standards to protect their quality during transit. Lyophilized peptides are sealed in secure vials, placed in protective packaging, and labeled clearly. Packaging is designed to prevent damage from environmental factors, moisture, or handling during shipment.
Shipping Methods and Delivery Times
We offer reliable shipping options to support timely delivery to research laboratories and institutions. Delivery times may vary based on your location, chosen shipping method, and customs processing if applicable. Estimated delivery times are provided during checkout; however, these are estimates and not guaranteed.
International Shipping
For international orders, please be aware that customs clearance and local regulations may affect delivery times. Customers are responsible for any duties, taxes, or import fees imposed by their country. Truth Peptides is not responsible for delays caused by customs or other third-party carriers.
Tracking Your Order
Once your order is shipped, a tracking number will be provided to monitor the progress of your shipment. This allows you to stay informed and plan for receipt of your products. If you experience any issues with tracking or delivery, please contact us through our Contact Us page.
Shipping Restrictions
Truth Peptides ships research peptides strictly for laboratory use. We do not ship to individuals intending to use the products for human or veterinary consumption. By placing an order, you confirm that your use is for legitimate research purposes only and in compliance with local laws and regulations.
Lost or Damaged Shipments
Truth Peptides takes care to ensure that all orders are securely packaged. In the unlikely event that a shipment is lost or damaged during transit, please contact us immediately via our Contact Us page. We will review the issue and work with you to determine the best possible resolution.
Changes to Shipping Information
It is the customer’s responsibility to provide accurate shipping information. Truth Peptides is not responsible for delays or lost orders caused by incorrect or incomplete shipping addresses. Please review all shipping details carefully before confirming your order.
Shipping Costs
Shipping costs are calculated during checkout based on the destination, weight, and chosen shipping method. All fees are clearly displayed before payment, ensuring transparency and clarity for every order.
Storage and Handling Upon Arrival
Upon receiving your order, please handle and store peptides according to standard laboratory procedures to maintain their stability and research integrity. If you have questions about proper storage or handling, please contact us via our Contact Us page.
Contact for Shipping Inquiries
For any questions regarding shipping, delivery times, tracking, or issues with your order, please contact us through our Contact Us page. Our team is available to provide guidance and ensure your research products reach you safely and on time.